Every Customer Counts

Every Customer Counts

Business support workshop for equestrian organisations

The customer experience

Every Customer Counts is a business support workshop delivered by the ABRS and supported by the British Equestrian Federation with the aim of providing essential training to help equestrian organisations retain and grow their customer base by delivering a quality customer service.

An interactive and participant lead workshop where you will explore unique situations to the equestrian industry that will provoke discussion and solutions during this customer focused workshop.

Topics covered: 

  • The customer experience 
  • How to deal with difficult situations
  • Ways to improve your customer retention
  • Developing staff and clients to become your best advocates


Wednesday May 23rd to be held at: 
Follifoot Riding Centre, Pannal Road, Follifoot, Harrogate, North Yorkshire HG3 1DL 10am - 1pm

Tuesday June 26th to be held at:
ABRS Head Office, Unit 8, Bramble Hill Farm, Five Oaks Road, Slinfold, West Sussex RH13 0RL, 10am - 1pm,


Members £5.00, Non-Members £7.50 all welcome 


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+44 (0)1403 790294